Shipping
Hordpower uses UPS and USPS for shipping. Our shopping cart is roughly 75% accurate on shipping quotes. 20% of the time it quotes too high, so we adjust downward on your actual invoice. 5% of the time we have to adjust up... so please work with us and accept this policy, it results in the cheapest shipping for everybody as a whole. We do not add any additional handling/packaging fees. U.S. customers have a choice between UPS or USPS. (USPS is best if you are in AK or HI) UPS has great tracking and works better for large/expensive packages. USPS is better for small, inexpensive items, but the tracking isn't as good. International customers are via USPS only, and you have a choice between International Express or Priority. Express is a little more money but has the best tracking and insurance, so that is what we recommend. The shopping cart can be a little flaky for International customers. If it refuses your address, don't fret! We ship internationally all the time!If you are in a country that USPS ships to, and have a major credit card, you can order from us. Just email us for a shipping quote, and if you have checkout problems choose "local pickup" and put your address in the comments field. **$50 MINIMUM ORDER FOR INTERNATIONAL CUSTOMERS. $2 low order fee for orders under $15.** (But I often waive this when processing) All orders are manually processed by an actual thinking human being, so we'll beat things with a hammer on this end and make it all work out fairly and right for all parties. OK? One final thing on International shipping- No, we will NOT fudge the customs forms and call it a "gift." We're not going to take a felony mail fraud rap just to save you some $$. They know Hordpower is a commercial shipper. Sorry.
While we're on the subject of shipping, if you need something FAST or a special delivery concern, please call or email. We cannot guarantee next day/ second day delivery, but we will try! For that matter, we can't guarantee what happens when USPS or UPS picks up your shipment, but if it is lost or damaged, we'll of course help sort things out as best we can. We always insure high-value items. This doesn't mean that if the shipper puts it on your porch and Little Johnny Hoodlum down the street steals it or uses it to support his BMX ramp, that we'll replace it. You're on your own there and have our sympathies. We'll provide tracking numbers so you can intercept the package before Little Johnny does.
Inventory
While we stock a large variety of products, sometimes we do run out. Sorry! In such cases your patience is appreciated. Also, some items we do not stock physically, but have what we like to call Virtual Inventory. Meaning, we let the product sit in my distributor's warehouse and monitor their inventory regularly. Most non-stocked items only take us 2 days to get. Long story short, this saves you $$!! Score one for the little guy! A lot of the big mail-order places do the same thing, so don't let them fool you about having things "in stock."
Returns, exchanges, refusals
20% restocking fee unless Hordpower is in error. No returns on "special order" parts or accessories, no returns on electrical items. Return shipping is on your dime unless we are in error. Replacement part shipping is on your dime, unless we are in error. If we're in error, we will not ship Express on our dime, only ground or Priority. That's the way the cookie crumbles, let's all be reasonable.
Backorders can be canceled by simply calling.
Disclaimer
Hordpower makes no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of such information and data presented on this website. You understand and agree that under no situation will Hordpower be liable for any direct, indirect, consequential, incidental, special or exemplary damages for any use of this site or any linked contents, even if we are advised of the possibility of such damages. Your only remedy is to discontinue use of this site. You waive the rights of lawsuit for any damage happened in our site. Motorcycles can be dangerous. Hordpower has no control over the use of any part. Hordpower is not responsible or liable for any damages or possible injury incurred upon possible accidents due to driver error, incorrect installations, bad judgment or acts of nature. Buyer understands that some parts may need modifications for correct fitment. Some parts may not be street legal depending on the state. In such cases buyer understands that the parts are for off-road or racing use only. Hordpower recommends you have a skilled technician install the parts purchased. If the buyer has any doubt as to the quality of parts supplied or their ability to install said parts, please return them for a refund.
By ordering from Hordpower you agree to all this stuff! And in return we promise to do our best for you!
